24 August 2007

The smell of...

When we first moved into our new home we had the unfortunate realization that our carpet had been thoroughly enjoyed by dogs. There was dog hair, which Audrey helped us find. And the smell made it obvious that they may not have been required to do their business outside. We learned quickly from neighbors that the previous tenant had some mental problems and indeed she had dogs who spent most of their time inside the house. As we addressed this problem with the management company (mc) we work with they seemed to want to work with us, but not necessarily to replace the carpet. After Service Master made 2 trips to clean the carpet and one trip for an "evaluation" Mark was forcefully kind in reminding the mc that this really was not our problem but theirs. Moments after that conversation they called back to say that the owners approved our request for replacement. HALLELUJAH!

So, after 2 rescheduled appointments (argghh!) we got new carpet on Monday and now it smells great in here!

Just to give you an idea of what we were smelling I thought I would post these lovely pictures of the condition on the eroded wood floor. The carpet guy - who is also a certified restoration man - assured me that this was not mold, but damage caused by pet urine. Lovely...

Living room

Dining room

PS - We have learned that "the owners" (as the mc refers to them) are actually the parents of the brokers we work for. Whenever we have an issue that we know will be referred to "the owners" I dare Mark to say, "We need to have the dishwasher serviced, can you ask your dad to send someone out?" We get a little chuckle out of this.

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2 Comments:

Blogger Amy said...

Wow, that is amazing! I'm glad the new carpet has resolved the issue! Two more weeks till we're out there!!

August 24, 2007 at 8:14 AM  
Blogger Toni said...

Oh my...I just threw up a little in my mouth...

August 28, 2007 at 1:27 PM  

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